At albertoroams, we want every customer to be satisfied with their purchase of Camping Gear, Fishing Gear, Hiking Gear, and Accessories. Please review our return and refund guidelines below.

1. Eligibility for Returns

  • Returns are accepted only for items that are defective, damaged, or incorrect upon delivery.
  • To be eligible for a return, the item must be:
    • Unused and in its original packaging.
    • Returned with proof of purchase (order confirmation).
  • Items damaged due to misuse, normal wear and tear, or handling after delivery are not eligible for return.

2. Return Request Process

  • Customers must notify us within 3 days of receiving the order if they wish to return an item.
  • To initiate a return, please contact us at [email protected] with:
    • Order number
    • Reason for return
    • Photos of the product (if damaged/defective)

3. Refunds

  • Since we only accept Cash on Delivery (COD) payments:
    • If the return is approved, refunds will be issued in cash at the time of product pickup or via bank transfer (if preferred).
    • Refunds will cover the full purchase amount of the product.
    • Shipping charges (if applicable) are non-refundable, unless the error was on our side (wrong/damaged item).

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products used or damaged after delivery.
  • Clearance or discounted items (marked “Final Sale”).
  • Accessories or consumables without their original packaging.

5. Exchanges

  • We currently do not offer direct exchanges.
  • If you need a replacement, you may return the eligible product (as per our policy) and place a new order.

6. Contact Us

For return and refund requests, please contact:

📧 Email: [email protected]